Shipping

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NEW ZEALAND

We offer 'Free Shipping' on all purchases over $100 made in New Zealand. All parcels are sent using New Zealand Post. Your signature and ID will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Delivery takes 3-7 working days, depending on where you live. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.

AUSTRALIA

We offer 'Free Shipping' on all purchases over $200 made in Australia. All parcels are sent using New Zealand Post. Your signature and ID will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Delivery takes 3-14 working days, depending on where you live. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.

INTERNATIONAL

All parcels are sent using New Zealand post, your signature and ID will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay. The delivery time can take extra 3-20 working days, depending on where you live.

Items in your order may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

PRE-SALE ITEMS

For newly available pre-sale items, please allow 3-7 working days after the shipment date specified. This date is located in the pre-sale item description.

ORDER IN TIME FOR CHRISTMAS

To ensure your order can be delivered in time for Christmas. The last orders this year (for New Zealand customers) will be completed and dispatched on Monday 22nd of December, to reach you before Christmas. Please be aware that during very busy times, delivery may take longer and any delays in the courier service are out of our control. If you are concerned about delivery time frames, or your order is urgent, please email collection@mitchellvincent.co.nz
Refunds and exchanges will be available for faulty goods ordered over the Internet, but please be aware that our office is closed from 23rd December – 5th January so any correspondence will be handled after 5th January.