Terms & Conditions

Please take the time to check out our terms and conditions before making a purchase with us on Mitchell Vincent Collection Online.
Sales Items:
Sale items are only available at the sale price during the relevant sale period. During busy sales periods, dispatch times for orders may vary up to one or two weeks. Items that are from the sales section are deemed final, cannot be refunded or exchanged.
Returns and Exchanges:
If you are not happy with an item you have received, we will issue you with an online credit if you return the item to us along with proof of payment. Please contact us via email before sending for the manner for returns. Items can be exchanged if they are in perfect condition and has not be worn or damaged. We do not provide refunds unless your original order is out of stock. Items from sale section are deemed final, cannot be refunded or exchanged.
Please note the below is not applicable to sale items or sample garments sold, these are deemed final. We do not offer refunds unless the original item(s) is out of stock. If you change your mind about the item you purchased we can offer you an exchange for something else or issue you an online credit.
If you want a refund (where applicable) exchange or online credit it must be done within the 12 days period from when the order was placed along with proof of purchase.
Online Shopping Policy:
We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible, but may take up to five business days.
General Information
  • By making an order with Mitchell Vincent Collection you are certifying that you are over 18 years old.
  • Mitchell Vincent Collection terms and conditions policy does not restrict your personal rights as per: the Consumer Guarantees Act 1993.
  • Mitchell Vincent Collection does not make any specific guarantees or warranties of any kind for our garments and delivery. The delivery times are estimates and are not guaranteed time frames.
  • By placing an order with Mitchell Vincent Collection you are agreeing to all our Terms and Conditions and information on this page.
  • Mitchell Vincent Collection contact details are on the contact page.
  • Mitchell Vincent Collection is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Mitchell Vincent Collection reserves the right to change any information on the mitchellvincent.co.nz website at any time.


This privacy statement applies to all information collected by Mitchell Vincent Collection.

Mitchell Vincent Collection values our customers and respects your privacy. We recognise the importance of security and the privacy of our customer’s personal information. We have a strict policy when it comes to protecting the privacy of any information submitted to us.

Mitchell Vincent Collection do not sell or rent your personal information to third parties.

Mitchell Vincent Collection do not collect or store any credit card information. We use the secure Hosted Payment page solution from DPS to process online orders. You can see your cards being authorized in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer you a safe and secure online shopping experience.

How Mitchell Vincent Collection use this information -

  • To process your order, including sending you emails to confirm your order status and dispatch
  • To communicate with you and to send you information by email, snail mail or other means about our products, services and promotions.
  • To learn more about your shopping experiences and preferences
  • To improve our products and services
  • To protect the security or integrity of our business
  • To contact you if necessary

All emails will always include an ‘unsubscribe’ button. We will not contact you if you have asked us not too.

Mitchell Vincent Collection will not disclose any personal information about you without your consent; unless.

  • The use or disclosure is required or permitted by law
  • We believe it necessary to protect the rights, property or personal safety or another person or Mitchell Vincent Collection.
  • We may under certain circumstances share your information among third parties that provide services on our behalf e.g, Printers for Birthday Sale Postcards. We do not authorize these service providers to make any other use or disclosure of your information.
  • To enforce our terms and conditions

Mitchell Vincent Collection does not sell our rent out any information provided to us by our customers.

How you can access this information –

You can access all your personally identifiable information that we collect online by contacting us. To protect your privacy and security we will also take reasonable steps to verify your identity before releasing this information or making any changes to it.

Should you wish to have any information removed from us at any time you can do this by making contact with us outlining your request.

By the use of this website you consent to the collection use and disclosure of the information you provide to us as disclosed in this privacy policy. Mitchell Vincent Collection may occasionally make changes to our privacy policy and for this reason you should review this page from time to time. However if any changes are made in our privacy policy that refers to the use of your personal information not previously disclosed you would be personally notified prior to this taking effect.

If you have any questions about our privacy policies please contact us at collection@mitchellvincent.co.nz


Mitchell Vincent Collection is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Mitchell Vincent Collection shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.