Terms & Conditions
Please take the time to check out our terms and conditions before making a purchase with us on Mitchell Vincent Collection Online.
Sale items are only available at the discounted price during the specified sale period. Please note that during busy sales periods, there may be variations in dispatch times, which can range up to one or two weeks. It is important to understand that items purchased from the sales section are considered final and cannot be refunded or exchanged.
Returns and Exchanges:
If you are unsatisfied with an item you have received, we are happy to provide you with an online credit upon the return of the item, along with proof of payment. Before sending the item back, please contact us via email to receive instructions on the return process. Please note that items can only be exchanged if they are in perfect condition, unworn, and undamaged. Refunds are only offered in the event that your original order is out of stock. As mentioned earlier, items from the sale section are considered final and cannot be refunded or exchanged.
We would like to inform you that all items purchased from our Sample Sale section are considered final and cannot be returned or exchanged. We apologize for any inconvenience this may cause. Rest assured, we thoroughly inspect each item before listing it for sale to ensure its quality and condition. However, due to the nature of sample sale items, they may have minor imperfections or variations. By purchasing from the Sample Sale section, you acknowledge and accept these conditions.
Please note that the following policy does not apply to sale items or sample garments, as they are considered final. Refunds are only offered if the original item(s) is out of stock. In the event that you change your mind about the item you purchased, we are happy to offer you an exchange for another product or provide you with an online credit. To request a refund (where applicable), exchange, or online credit, please ensure that it is done within 12 days from the date of your order placement, and provide proof of purchase.
Change of Mind Policy:
Please note that we do not accept returns for change of mind purchases. All orders are considered final once confirmed. If you wish to request an exchange for another item, please contact us within the 12-day period from when the order was placed and provide proof of purchase.
Online Shopping Policy:
We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible but may take up to five business days.
- By making an order with Mitchell Vincent Collection, you are certifying that you are over 18 years old.
- Mitchell Vincent Collection terms and conditions policy does not restrict your personal rights as per the Consumer Guarantees Act 1993.
- Mitchell Vincent Collection does not make any specific guarantees or warranties of any kind for our garments and delivery. The delivery times are estimates and are not guaranteed time frames.
- By placing an order with Mitchell Vincent Collection, you are agreeing to all our Terms and Conditions and information on this page.
- Mitchell Vincent Collection contact details are on the contact page.
- Mitchell Vincent Collection is based in New Zealand. All orders and transactions are covered by New Zealand law.
- Mitchell Vincent Collection reserves the right to change any information on the mitchellvincent.co.nz website at any time.
This privacy statement applies to all information collected by Mitchell Vincent Collection. Mitchell Vincent Collection values our customers and respects your privacy. We recognize the importance of security and the privacy of our customers' personal information. We have a strict policy when it comes to protecting the privacy of any information submitted to us. Mitchell Vincent Collection does not sell or rent your personal information to third parties. Mitchell Vincent Collection does not collect or store any credit card information. You can see your cards being authorized in real-time when selecting your payment type on the payment page, enabling us to offer you a safe and secure online shopping experience.
How Mitchell Vincent Collection uses this information:
- To process your order, including sending you emails to confirm your order status and dispatch.
- To communicate with you and send you information by email, snail mail, or other means about our products, services, and promotions.
- To learn more about your shopping experiences and preferences.
- To improve our products and services.
- To protect the security or integrity of our business.
- To contact you if necessary.
All emails will always include an 'unsubscribe' button. We will not contact you if you have asked us not to.
When using payment services that we offer, such as Afterpay and LayBuy, please do your due diligence and read each of their terms and conditions before using these services.
Mitchell Vincent Collection does not sell or rent out any information provided to us by our customers.
If you wish to have any information removed from our database at any time, you can do so by contacting us and outlining your request. If you have any questions about our privacy policies, please contact us at firstname.lastname@example.org.
Mitchell Vincent Collection is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Mitchell Vincent Collection shall not be liable to you or any third parties for any direct, indirect, special, consequential, or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.